Do your business a favour – Answer your phone.

Graham Hill talks to Hayley Ryan on his ancient phone

We all know how to answer a telephone and let’s face it there’s not too much you can do wrong. Or is there?

If you have a small business your phone line can be your vital link with your customers either to take orders, discuss projects or the calls nobody wants, complaints.

Whatever the call, it will be important to your business, and if it’s not you probably don’t want to receive it anyway.

As a commercial photographer in Newbury, I know the importance of being available to clients, prospective, existing and past, but even with mobile phones it’s not always possible.

In these times of austerity, it’s just not practical to employ staff to do this, so when one of my fellow members of the Newbury Business Group, Hayley Ryan from Verbatim offered me the chance to look around their facility I felt it was worth investigating.

Some of the Verbatim Team

Greeted by Hayley and owner Graham Hill, I was surprised how they look after 500 clients from such a relatively small centre in Newbury.

In an attempt to understand more about the business I joined Ann Davidson one of the call answering staff and listened in to some of the calls.

With every client having a dedicated telephone line which brings up specific detail about their business on a computer screen when it rings, the appearance of a seamless communication is established, even down to what the personalised greeting should be.

They even make notes about special, or as they’re known VIP customers, so that the client can maintain that special rapport with their most important contacts.

If your company sells online, Verbatim receptionists will place orders on the client’s website from telephone customers who maybe unhappy about using the internet.

To complete the process clients can choose how the referred calls are passed on either redirected by phone, faxed or emailed.

What Alexander Graham Bell who invented this seemingly magic instrument, called the telephone, would make of the way it has revolutionised the world, and become such an essential tool in our day to day lives, I can only guess.

But I suspect the memory of this invention is probably why Graham Hill of Verbatim gives pride of place to his antique ‘candlestick’ phone in the reception area.

My visit was quite an eye-opener into the world of the telephone answering service.

 

 

death knell for compact digital cameras?

Digital camera graveyard

In a blog by Canoe.ca, they say that according to Flickr and PC World the compact digital camera will be going the way of Sony’s Betamax!

This has to be excellent news for professional photographers, since the compact, point and shoot digital cameras have been the bane of their lives.

They also report that WirelessGoodness.com say “While there’s no question that DSLRs and micro 4/3 cameras have found a space at the higher end of the consumer photography market, I wouldn’t be surprised if growth in the low end of the consumer digital camera market slows to a crawl over the next few years.”

With many businesses using these cameras for press releases or product shots they have openly competed with the professional, but without the knowledge, experience and in many instances, the talent.

Despite Apple’s Steve Jobs’s claim that the iPhone4 camera is a higher quality specification than any other “smartphone”, with larger pixel size and the ability to work in lower light conditions, trying to use even the most gadget enhanced mobile phone to take anything approaching professional quality will be unlikely.

The lens on a purpose built camera will always outperform the tiny piece of glass or plastic in the mobile and the reliance on digital zoom to change the focal length of the lens will always be inferior to that of an optical system.

The popular use of mobile devices for quick uploads to social media and websites is obvious and these new phones will fit this market need perfectly, but try and use them where a polished well composed and professional looking photo is needed and you will fail.

This will re-open the door for the trusty professional with the right equipment lenses, lighting and experience.

Yes, it’s true that it’s the photographer and not the camera, that makes a photograph great, but show me a true photographer that would compromise an image by using a mobile phone.

As a commercial photographer in West Berkshire, I for one will not be mourning the demise of the digital compact camera and neither, I suspect, will the majority of photographic professionals.

 

 

 

 

Is social media a load of tweet or a valuable business tool?

Sarah Arrow at the Variety Events Social Media Conference

Friday June 17th was a fairly normal one for a commercial photographer, even though it started at 5-30 in the morning in the rain.

Debra Mann of Variety Events had asked me to photograph her Social Media Conference at the Blue Mountain Golf Club in Bracknell and do some Social Media Headshots for any delegates that might want them.

What I didn’t anticipate was meeting Sarah Arrow a prolific blogger.

Sarah, who currently runs 9 blogs, on subjects ranging from her transport business and her “Birds on the blog”, to an amazing charity fund raising blog supporting children’s education in Africa, was chatting as I set up my portrait equipment and advertising banner and we discussed the value of images in social media and in particular how important they are in getting the attention of your audience.

After a few minutes she suddenly asked if I’d like to have a short part of her presentation to talk about why pictures are so important, the steps you need to take to ensure that the pictures are good and what precautions you need to take to avoid falling victim to copyright laws.

Of course, I gratefully seized this opportunity to share some of my professional expertise and increase my social media exposure, but I realised, not for the first time, how important, the likes of Twitter, Linkedin, and Facebook have become in building my business.

When I first came across Twitter after a Federation of Small Businesses Workshop run by my great friend, PR guru Nigel Morgan of Berkshire Morgan PR, back in 2006, I had no idea of the power this new form of communication would unleash and how it would lead directly to new business.

Since this introduction to Social Media I have built a great network of friends like the Social Media Guys, Ant Hodges, Graham Jones and Nigel Morgan and it’s now giving me the opportunity to meet new people like the fabulous Sarah.

I fully realise the value of Social media in business and would encourage anyone to start Tweeting, it’s a great way to meet new people and hopefully customers.

 

Stock photographs? – A not so ‘unique’ selling proposition

Are you unique?...

Ask any professional marketing or PR expert what the single most important thing is about any business and they will tell you it’s the ‘unique sales proposition’ or USP.

This is the thing that sets you apart from your competitors and makes your business special.

In fact thousands of hours of marketing training, coaching and hundreds of books have been written about the importance of finding this illusive aspect of your company and then turning it to your advantage.

What singles out one tradesman from another, maybe you offer a guarantee on your workmanship or make a feature of always cleaning up properly after you’ve finished your work?

Having determined this uniqueness, you start to build your brand, making sure that marketing and press releases are established around this difference, ensuring that your customer clearly understands why they should use you rather than the company down the road, offering a similar service.

One of the quickest and most effective ways of promoting your business is by using a website, blog or some other electronic medium and we all know that these visual displays of your company’s wares get your business profile into your client’s office, home or factory.

For many businesses this is where they are prepared to compromise their individuality. All publicity requires a story and this can vary from text heavy descriptions to well illustrated picture features, but whatever you decide it is essential to make sure your ‘uniqueness’, shines through.

As a professional photographer in West Berkshire, I study other people’s web pages and blogs and I frequently notice a common theme which is how often the same picture crops up on competitors sites.

The main reason for this is the use of stock picture libraries where web designers and anybody else building websites or writing blogs go, to find visual collateral to support their business story.

Viewed as a low cost resource of ready made imagery, the unfortunate fact is that these libraries contain so many bad pictures, that the outstandingly good ones get used and reused.

...or just one of the crowd

There is also a much propagated myth that stock shots are cheap or even free, but as we all know there’s no such thing as a ‘free lunch’ and the time spent researching these pictures has to have a cost, and time is expensive.

Remember how much you’re paying your web designer or what your personal hourly rate is, or that of your staff member researching pictures for you; how cheap are your images now?

The reality is that you could possibly have a bespoke photo taken for not a lot more than your library picture will have cost.

Whilst imitation is the greatest form of flattery, do you really want you internet presence to be mistaken for your competitor’s simply on the basis of its visual content?

Some of the biggest companies in the world guard their individuality to the extreme of trying to restrict the use of basic colour schemes. If Microsoft feel threatened because Google use the same four colours on their website, would they really contemplate using a generic library picture to illustrate their products?

Originality is key to success and the uniqueness of out public face is as vital as the uniqueness of our sales proposition, don’t dilute its value for the sake of a having your own image.

So next time you need a picture to illustrate your business and its unique selling proposition, think carefully how unique it should be and use have a photograph of ‘your product or service’, taken by a professional photographer.

 

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